Archive for April, 2010

Following Recommended Intervals

Friday, April 30th, 2010

If you’re reading this article, then you are probably a Oregon driver that cares about your car and how it runs. Even though you care, there is still that moment of dread when your service technician tells you the manufacturer recommends some additional service. Your heart beats a little faster, your blood pressure rises. You worry about spending more money than you expected.

And you worry that if you say “no” you might be harming your car or compromising safety. At the risk of sounding like your dad, you really should have done your homework. All of this stuff is in your owner’s manual. But it is not like you want to keep your maintenance schedule on your nightstand for bedtime reading.

Cars are complicated machines and it takes care to keep them running well. That is why manufacturers have maintenance schedules that explain how to keep your vehicle performing efficiently and prevent costly break downs. In a typical owners manual you’ll find: oil change, brake fluid and pad change, coolant system service, transmission service, battery electrolyte levels, cables and terminals, tire pressure and wear, CV boots, cabin air filter, air conditioning, heater, fuel filter, air filter, belts and hoses, power steering fluid, differential service, fuel system cleaning, and wheel alignment. And then there are mechanical service requirements like timing belt changes, valve adjustment, steering function, engine and exhaust leaks – yeah, it is a really long list!

Fortunately, this isn’t a test: You don’t need to have it memorized. Wilsonville service centers such as Tyler’s Automotive have access to your manufacturer’s recommendations. So do not be surprised when your technician reminds you something is due. Your manufacturer has taken great care in putting together your maintenance schedule. Let your service center help you stay on top of important maintenance. You can expect them to suggest recommended services and tell you what problems they find under the hood. They will also explain how urgent these services are so you can work them into your budget.

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Questions To Ask Your Wilsonville Service Advisor

Wednesday, April 21st, 2010

We find that a lot of Wilsonville service and repair at Tyler’s Automotive are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Wilsonville automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Wilsonville. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Wilsonville automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Wilsonville service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Tyler’s Automotive to make an appointment.
9811 SW Wilsonville Road
Wilsonville, Oregon 97070
503.682.9181

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Recommended Service Intervals

Friday, April 16th, 2010

Everyone in Wilsonville knows we’re supposed to go to the dentist twice a year. We get our teeth cleaned and have a thorough dental inspection. Once a year, we get x-rays to look for problems that can’t be seen with the naked eye. When the dentist is done, he tells us what he’s found – “Everything’s fine, see you in six months.” Or “You’ve got a small cavity starting, let’s schedule an appointment to take care of it.” By the time you leave, you have a plan for addressing any necessary repairs.

This system works so much better than waiting for a painful problem before going into the dentist. Small problems are fixed before they turn into big problems. And you avoid those huge bills.

If we buy into this way of handling our dental care, why do we resist so much when facing the same system for our car care?

Following the manufacturer’s recommended intervals can be confusing. First there are recommendations for so many things: oil changes, transmission, coolant, air conditioning, power steering, brakes, fuel system, filters, belts, hoses, alignment, rotation, balancing …you get the point.

Every item has a recommended interval and it’s hard to keep it all straight – even if you’re part of the one percent of the population that reads your owners’ manual.

And if you have more than one SUV, the complexity is multiplied. You’d need a computer to keep track of everything. We’ll, that’s how Tyler’s Automotive does it. We subscribe to automotive databases that have your vehicle’s recommended intervals. You may have wondered how we know what else to recommend when you bring your car in for an oil change at our Wilsonville location – it’s all in the computer.

Well, it’s not all in the computer. There are other variables that can’t be accounted for in the schedule. Things like the weather conditions, altitude, and driving conditions in the Wilsonville area to be taken into account. Talk about these things with your Wilsonville service advisor at Tyler’s Automotive and you may decide that the severe service schedule in your owner’s manual is more appropriate.

Since anything that’s not highway driving in moderate weather is considered severe, most of us in Wilsonville do at least some of that and it should be taken into consideration.

Let’s take your basic oil change as an example – what issues are involved? The oil you put in your car is a blend of base oil and special additives. There are detergents to clean the inside of your engine and corrosion inhibitors. A good quality motor oil will not only lubricate your engine, it will help it stay clean inside and run cooler.

Now, these additives deplete with use and time. That’s why most maintenance recommendations include both a time and mileage element – like three months or 3,000 miles, whichever comes first.

It’s easy to think, “Gee, I’ve only driven 2,000 miles in the last three months. I can wait on that oil change.” But you need to remember that the inside of your engine is a harsh environment. The oil is contaminated with combustion by-products that start degrading its effectiveness even when it’s just sitting there.

A lot of people in Wilsonville don’t realize the harm that can be done by just skipping a single oil change. There are a lot of metal parts moving around in your engine. Small bits of metal wear off and are floating around in your oil. They can be carried to more delicate areas of the engine where they cause damage. Your oil filter is designed to trap metal particles and other dirt, but if it’s clogged up because you haven’t changed it, it can’t trap any more.

Oil sludge is another problem. Sludge is oil that has turned to a gunky jelly – think Vaseline. Obviously, sludge doesn’t lubricate. It can also clog small oil passages so that all the parts don’t get properly protected by the oil. That’ll lead to premature wear.

If you’ve missed some oil changes, don’t despair. Just talk with your Tyler’s Automotive service advisor. Fess up – you’ll feel better. And he can help you get back on track. Following recommended intervals is the key to keeping your car on the road and avoiding major repairs.

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Finding Vehicle Recall Information From Wilsonville

Friday, April 9th, 2010

No matter how well they’re made, cars are bound to have problems with their design or manufacturing. When the government thinks a problem is really serious, they require the manufacturer to issue a recall notice to Wilsonville residents and to fix the car free of charge. The manufacturer then tries to contact everyone who owns that type of car in Wilsonville and elsewhere until the work is done.

If you have questions about vehicle recalls, give us a call:
Tyler’s Automotive
9811 SW Wilsonville Road Wilsonville, Oregon 97070
503.682.9181

These recalls always affect safety, so you need to take them seriously. It’s really easy to find out if a vehicle is being recalled. For links to government sites, look in the AutoNetTV website.

Other website include: carfax.com; autobytel.com; and dmv.org. All of these sites have free recall searches.

Recalls are pretty serious and don’t happen all that often. But sometimes cars have less serious problems that you still might want to know about. In this case, manufacturers issue what is known as a Technical Service Bulletin – or TSB. These bulletins tell service centers how to repair a problem that occurs frequently or is especially difficult.

The pros receive updated information through subscription plans, which are sometimes available in consumer versions too. You can buy access to these for an annual fee.

Whatever your source, pay attention to vehicle recalls to keep you and your passengers safe.

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